The Billable Recording Minutes is the sum of the time spent by each participant in a call. For example, the Total Billable Recording Minutes for a 30-minute call with 5 participants is:
Billable Recording Minutes = 30 (Duration of Call) * 5 (Number of Participants) = 150 minutes.
Here it is to be noted that all calls are recorded as individual streams by default. For a composite stream, transcoding is required that is chargeable. Transcoding is charged on the basis of the total duration of the call irrespective of the number of participants. So, in the above example, transcoding will be charged for 30 minutes only. The total duration of the call is calculated as the in-time for the first participant to enter the call and the out-time for the last participant to leave the call.
The recorded files are available at no extra cost for download in a maximum of 72 hours from the time of creation and it’s automatically deleted from the system after 72 hours. If you want us to store the recording for longer, the same can be facilitated at a monthly fee per GB.